Privacy Policy

Last Updated: August 9th, 2025

Reaper Customs (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://reapercustoms.ca (“Site”) or otherwise interact with our services.

By using our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Site and services.

1. Information We Collect

1.1 Personal Information

Contact Details: We may collect your name, email address, phone number, and/or mailing address when you fill out forms on our Site or contact us directly (e.g., for appointments, quotes, or general inquiries).
Service-Related Information: If you request or purchase our car detailing services, we may collect additional information (such as vehicle details or appointment preferences) to better serve you.

1.2 Non-Personal Information

Usage Data: We automatically collect information about your device and browsing actions, such as your IP address, browser type, device identifiers, the pages you visit, and the date/time of your visits.
Cookies and Tracking Technologies: We use “cookies” and similar technologies to remember your preferences, analyze Site usage, and measure the effectiveness of our marketing campaigns. Among these cookies, we may store a Google Ads click identifier (“gclid”) to track ad performance.

2. How We Use Your Information

We may use the information we collect for:

Service Delivery:
- To provide our car detailing services and process any related transactions.
- To respond to your inquiries, quote requests, and other communications.
Marketing and Advertising:
- To measure the effectiveness of our advertising campaigns (including the use of the gclid parameter).
- To send you promotional materials or offers if you have opted in to receive them.
Analytics and Improvements:
- To monitor and analyze usage and trends to improve your experience on our Site and refine our services.
Communication:
- To send administrative information, including confirmations, updates, or changes to our terms and policies.
Legal Compliance & Security:
- To comply with applicable laws, respond to legal requests, enforce our agreements, and protect the rights and safety of our customers and others.

3. Cookies and Similar Technologies

3.1 Cookies

We use cookies for various purposes:

Essential Cookies: Necessary for the proper functioning of our Site (e.g., to remember your session).
Analytics Cookies: Help us understand how visitors use our Site (e.g., pages visited, time spent) so we can enhance Site performance.
Advertising/Tracking Cookies: Used to deliver relevant ads to you and measure the effectiveness of our campaigns (e.g., storing the gclid parameter for Google Ads).

3.2 Managing Cookies

You can usually modify your browser settings to decline cookies if you prefer. Note that if you choose to block or delete cookies, some portions of our Site may not function properly.

4. Sharing and Disclosure of Information

We may share personal information in these ways:

Service Providers:
- With trusted third-party vendors or partners who assist us with services such as payment processing, data analysis, email delivery, and marketing support.
Legal Compliance:
- If required by law or in response to valid legal requests from public authorities.
Business Transfers:
- If we merge with or are acquired by another company, or if our assets are transferred as part of bankruptcy proceedings, your information may be among the transferred assets.
With Your Consent:
- We may disclose your information for any other purpose disclosed to you at the time we collect your information or with your consent.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no electronic method of storage or transmission can be guaranteed to be 100% secure.

7. Your Rights and Choices (Canada)

Under Canadian privacy laws (including PIPEDA), you may have the right to:

Access Your Information:
- Request a copy of the personal information we hold about you.
Correction/Rectification:
- Request correction of any inaccurate personal information.
Withdraw Consent:
- Withdraw your consent to our continued use or disclosure of your personal information, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the information in the Contact Us section below.

8. Third-Party Links

Our Site may include links to third-party websites or services that we do not operate. If you click on those links, you will be directed to the third party’s site. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have any information from or about a child, please contact us so we can address the issue.

10. International Data Transfers

If you access our Site from outside Canada, your data may be transferred to—and processed in—Canada or other jurisdictions. By using our Site, you consent to these transfers and acknowledge that the data protection laws of these jurisdictions may differ from those of your residence.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational or legal reasons. When we update the policy, we will revise the “Last Updated” date above. We encourage you to review this page periodically for any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to access, correct, or delete your personal information, please contact us:

Reaper Customs
Address: 31002 Peardonville Rd #401
Abbotsford, BC V2T 6W8, Canada
Phone: +1 (778) 551-5567
Email: reapercustoms.mods@gmail.com